Online Counselling and
Emotional support for young people in the North East
Streetwise now offers counselling online as well as face to
face. You can access support from home or a convenient place.
Available evenings and
Call: 0191 230 5400
For more info, See the Streetwise FAQ on
How do I get online counselling?
You need to be aged 11 to 25 years old and live in the North
East of England (Tyne & Wear, Northumberland and Durham).
Contact Streetwise for an appointment with one of their trained
Telephone: 0191 230 5400 Email: firstname.lastname@example.org
What is counselling?
Counselling is one way to help you work through any problems or
concerns. In a counselling session you will have the space
and time to talk online on a 1 : 1 basis. Your counsellor
will accept, listen and respect what you share. They will not
judge, patronise or tell you what they think you should do but will
support you to make decisions and choices that you feel are right
What is online counselling and how is it different to
face-to-face (f2f) counselling?
It's convenient and flexible. You just need a computer,
access to the internet and some time and privacy to write and read
your emails or messages.
If you choosee mail or chat (IM),your counsellor will not be
able to see your face or body language and some people prefer this
as they feel this helps them to discuss sensitive issues more
easily. On the other hand some people prefer to see the
person they are speaking to and this can be done online via Skype.
Email, Instant Messaging (IM) and video calls via Hushmail / Skype
are free and encrypted to ensure that communication is secure.
- You can access support from home or a convenient place
- You don't need to travel into their base in Newcastle or
spend money on getting to appointments.
- You can choose from chat, Skype video or e-mail - whatever you
are most comfortable with.
- You can take as much time as you need to put your thoughts into
- Some people find it easier to talk online than face to
- You have a record of your counselling that you can review again
in your own time.
- You require a good internet connection and ok typing
- It is not suitable for everyone, especially if you are in
crisis or require urgent attention (in these cases call Samaritans
on 08457 90 90 90 www.samaritans.org or email
- There is a lack of face to face contact in Chat (IM) and Email,
however if you prefer face to face you can use Skype video
- Streetwise Online Counselling is not a 24/7 service. Emails to
your counsellor will not be answered immediately, but your
counsellor will reply within an agreed time period.
Will anyone else know about my counselling?
No. Not if you don't want them to know. What you discuss with
your counsellor is confidential. This means that your counsellor
will not tell other people what you talk about. The only time this
would change is if your counsellor is seriously concerned for your
safety or the safety of another person. Your counsellor would
always talk about this with you first.
The online counselling is encrypted to ensure that email, chat
and Skype sessions between clients and counsellors remain secure.
Encryption software is updated as necessary. Your personal
information is stored securely, under password protection to
protect your privacy.
You can find out more about confidentiality on the Streetwise
website and your counsellor will tell you more about it in your
first online session. You are welcome to ask your counsellor
questions about this too.
You can protect your own privacy by using a computer / device
that is not in a public place (such as library, café, your
workplace or school / college).
What should I do if I can't get online for my session or
my computer breaks down?
If you cannot get online or your disconnect, try to reconnect
within 10 minutes. If reconnection is not possible, email, text or
call to reschedule an appointment. Contact us at email@example.com
/ 0191 230 5400 / 07852107838.
How do I set up Skype / Hushmail before my
For Skype, you will require a broadband connection and a webcam,
with microphone attached. Download Skype software from www.skype.com. Click on
"Get Skype" button at top of page. Then click on your choice of
device (computer or mobile) and click on the download/get Skype
option. After download process is complete, you will be prompted to
create a user name and password.
For Hushmail, sign up on www.hushmail.com for free. You
will be directed to choose your email address (….@hushmail.com) and
choose a passphrase (which you must remember).